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I've been there twice, and both times the owner seemed unhappy to have us there, and definetly NOT CHEERFUL! The waitresses were nice, but upon entering, both times we got an unfriendly once over, as if we weren't 'tearoom material'. I love to go there with my daughter, who's 3, she thinks it's the greatest! And she's the perfect lady when we're there. I've even been complimented by other ladies, saying how good she was. Maybe the owners have had poor experiences with children, but maybe they should get over it, before they loose customers. After all, they are our/your future tea drinkers.