Need more variety in food. There are people that like the atmosphere of tea rooms but not gourmet food. Don't forget about the picky eaters! The selection was limited. The servioce was friendly though. The space is a little too small for such a business. Try getting an older house with more rooms and more decorated just like the Tea Hive in Newton! Overall I found this tea room lacking and was very dissatisfied. The moment I opened the menu, my face scrunched up in disgust. So don't go to Charlotte's if you're hungry!