I love the authentic British Style, and the clotted cream with the scones was quite nice. However the service was beyond slow. My group had to wait over 35 minutes to even be shown a menu. If I had not been with my British in-laws I would have up and left. EVERYONE should be greeted, and then seated. Even if you are very busy (which it was not) you can at least acknowledge your patrons. Also, plates were not cleared and the very friendly, but ill mannered waitress actually touched our scones when explaining where each person’s scone was. Seriously, this girl was lovely, and just needed an etiquette lesson. When you call yourself a British tea room with exacting standards, your entire staff should reflect that dedication. Also, the antiques were nice, but needed dusting and one should NEVER have plastic flowers in a proper tea room. Sallie Lunn’s has all the menu of a fabulous tea room and just needs to work on things in this order. 1. Meet all your guests or hire a young lady or hostess to meet your patrons so that they feel welcome. 2. Make sure that everyone has some sort of refreshment once seated. 3. Make sure that the tea is piping hot and arrives in less than 15 min for the entire table all at once, with another server helping deliver the food or visa versa. 3. Don’t ever let the waitress touch the food that your guests are about to eat right in front of them. 4. Check on the tables or at least the flow of the room yourself to scout out any problems before they happen. If you did these things, I am sure you would have an even lovelier place than you already do.