Overall, you can't help but love the Historic Holly Hotel...that said, they could use to step-up the quality a bit. There is a lack of charm with the tea bags brought out in a broken box and the room temperature water. A good cleaning may also help; the dust is not really all that quaint. However, the wonderful, handsome, thoughtful server, that looked the other way as my grandmother stashed a handful of tea bags into her purse, made an otherwise embarassing afternoon quite delightful. For whatever reason, we will continue to adore and frequent the Historic Holly Hotel for afternoon tea.