People complaining about this place simply do not understand how things are in New York. The teas and casual british fare at Tea and Sympathy are without compare as far as I have found. I've had both breakfast and lunch here countless times and it is consistently flawless every time. Sure, the waitresses are notoriously sassy, but if you treat them respectfully and recognize the fact that they are working with I think one of the tiniest dining areas on the planet you won't have any trouble. I see plenty of people sitting there for some time reading the paper or whatever when there's no line so I'm guessing people who claim it's impossibility haven't really been there very often. If you want tea prepared the way it should be and great british food, go here, be patient for your table and you won't regret it!