Since I have had tea here before, was greatly surprised of my next experience. Reservations were made six weeks prior - requested that all members of my party be seated together. Left several phone calls two days before tea; never received phone call back. Our group did not seat together, service was rushed and sandwiches were stale. Needless to say, It was not the pleasant afternoon that our group shares once a year.....
Dear Rosalie,<BR> <BR> I am so sorry to hear that you were disappointed yesterday. Before you arrived, I spoke with several members of your party and was told that they didn’t need to be at the same table because everyone likes each other and would have no problem sitting separately. Also, after you arrived, I recall having a conversation with you and offering to put tables together for your group. However, you said that it would be okay, your group would play “musical chairs”. As to the phone calls, I told you in our conversation, that our phone lines had been down and we did try calling you but the phone number we were given was an incorrect number. I wish you would have spoken up during our initial conversation, especially since the rest of your group seemed to be having such a great time and enjoying their meals. We can’t be aware of any problems unless they are brought to our attention. Lastly, the sandwiches are made fresh every day so I am at a loss to explain why you felt they were stale. Our customers are very important to us and we strive to take care of our customers needs. I would be happy to speak with you further about your experience so that this does not occur again. <BR>