I was appalled by the service. The owner Elsie was my server and she was very rude. It took 40 min. to get a pot of tea. I ordered the making memories tray. Horrific! I received, but no plate. I was told you eat off of the saucer at Steeped in Comfort because Elsie said she was tired of her 'good' plates getting broken. So obviously her 'good' plates are not used on paying customers. The food is was not fresh. The desserts are not homemade. My cream puff was still frozen. The sandwich breads were dry as if they had been sitting out for awhile. There was no presentation with the tea, no explanation of what will be served, and once Elsie brought my tray out...she never returned. If you open a tea room you need to be sure you have a friendly personality...and some knowledge of tea presentations!