The service is excellent. The owner is always checking on you. Going to tea houses is a birthday tradition mom and me have started after her 60th birthday. We went to Longfellows because we wanted to try it and go to the outlet mall near by. This is a great antique store and the tea is very good, but it was medicore compare to other tea houses we have been. If you do plan on poppig in make sure you make a reservation or you will not be able to eat.