I have been here twice with my daughter. The first time we had a nice tea and sandwiches on a rainy day. We did not have a reservation and this was not a problem. Our waitress was cordial and pleasant. The food was decent and the tea was good. The second time we had tea and lunch, we had two different servers. One was pleasant and warm and the other young lady was a bit more aloof if not seemingly unapproachable. The little pound cake that was served with the tea was dry and the curry chicken salad croissant was okay but the croissant was also a little dry. The atmosphere in Charlotte's is pretty and I liked the tea pot and cups/saucers they used. However, the overall feeling of the place was not hospitable to me. I felt like we should just drink our tea and eat our lunch so we could just pay the bill and get out of everyone's way. I am not sure I would go back which is unfortunate because there are not many tea rooms in the area.