I've been there twice: the first time, the boba (tapioca) was hard, probably because it wasn't fresh; the second time the tea itself was not good (I ordered the same exact drink) and the boba was tasteless and too chewy. The drinks are not worth the money and when you eat there, the prices are over a dollar more each item.
I apologize for the bad experiences you went thru with our San Diego #2 store. Our QC department will definitely look into the issue about our tea drinks. Your comments are very important to us. Thank you for giving your opinion to us and letting us having a chance to improve ourselves.