An overwhelming disappointment. Four of us had a reservation for Sunday brunch. We waited on line for almost 15 minutes to be seated, although there were at least 2 empty tables. Service was extremely slow. The table wasnt set, and napkins and utensils werent brought out until after the food was served. By noon, they were already out of at least 3 items on the menu. I ordered a waffle, then 5 minutes later the server came back to say they were all out of waffles so I selected something else from the menu. Five minutes after that he came back to say that another customer had ordered a waffle but changed their mind so I could have a waffle after all. I said I would have the waffle, but in retrospect that was a bad move. By the time our food was served 20 minutes later, the leftover waffle was hard and stale. Meanwhile, the entire time we were waiting for our food we were also waiting for our tea. How long does it take to boil water...especially in a tea shop?? The tea selection was wide-ranging. However, the store is poorly managed, poorly operated. Definitely will not go to Zen Cha again.