if you read through the negative reviews posted on this site, you'll see that they mostly have to do with the poor attitude of the staff/owners. the owner was so amazingly rude to us!! i have never encountered such a response anywhere!! it was so over the top & shocking that it was laughable. we drove over 30 miles & an hour in traffic to visit this tea house. we had reservations and due to heavy traffic on the 101 on a friday, we arrived 15 mins past our reservation time. there was no other customers in the restaurant, it was empty. the man who sat us was very friendly & chatty and made us feel very welcomed. but when the woman came out, she made it clear as day that we had committed some sin because it was now 4:30 & the chef leaves at 6:00. hmm, sounded like plenty of time to us, we looked at each other perplexed by her insult & rudeness. all in all she spoke very very harshly to us, chastised us like we were fools, and SLAMMED the door on us when we left!!! we understand she may have had concerns about the time, but why not speak kindly to us & explain this? who treats customers like this? please do not reward these individuals with your business. give your business to someone who truly values you - you'll be happier as well.