The tea selection was very nice and the tea room is very clean. My wife and I enjoyed our tea very much. But our formal tea experience was somewhat ruined by the fact that the staff is under dressed and the owner (Julie?) came to our table in jeans. When I pay that much for a formal tea I expect a full formal tea including proper attire from the staff. I don't think it's asking for that much. If the owner needs to help in the kitchen, use an apron to keep your clothes clean.