I cannot attest to anything but the dreadful and blatant unprofessional customer service of this establishment. As a hostess of a bridal shower, we scheduled well in advance to use this venue. At first Kim was friendly and accomodating to us and we were excited to use her tearoom. However, 2 weeks before the event, after all of the invitations were mailed and everything was set into place, Kim cancelled on us unprofessionally and rudely, leaving us scrambling to find a new place. It turned out she had a larger party she wanted to serve instead of our 'small' bridal party of 15, even though we had an arrangement with her already in place. That is just not done, and by no means ethical or professional. I emphatically do not recommend you do business with this tearoom under Kim's management.
The Tea and Teacups owner and staff are gracious, courteous, and a genuine pleasure to be around. I was one of the hostesses for a bridal shower and our original venue cancelled on us at the last minute. Tea and Teacups was right there to offer their professionalism and expertise and help save the day. The bridal shower was a huge success and most of that can be attributed to Tea and Teacups assistance in providing a comfortable atmosphere, wonderful service, and an abundance of teas and goodies. Everyone was enjoying themselves so much, we got carried away with time, and they graciously let us stay over almost an hour past our reserved time frame with no problems and a very welcoming attitude. I highly recommend this tearoom.