I visited the other day and there was a lovely selection of teas, but the food and service were uninspiring. Perhaps the heat had something to do with it.
Dear Nancy,<BR> We are now utterly perplexed! Bland food? Being ignored by our staff? It is very difficult to make changes without understanding the specific nature of your complaint. We are busier than we have ever been, all our feedback surveys are positive, our customers are heaping praise on us, we have standing room only on our busiest days and yet we continue to receive these odd reviews on a public website anonymously without any opportunity to make amends or counter your complaints. We take your feedback seriously but unless I hear back personally from you (or any other customer who has posted negative reviews), it is difficult to understand or make changes.