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Heather   

User's reviews

  • The Royal Tea Room & Restaurant

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    My mother and sister hosted a baby shower for me at the Tea Room at the end of January. I called early in the month to ask if they could accommodate a party of our size and was told that they could. I called the week of the party and confirmed the # of guests and asked if we could bring in cheese cake or cupcakes for the party and was told we could. The owner called my sister later in the week and told her we could NOT bring them in, but eventually conceded that we could if we brought our own 'clear plastic plates and cutlery' to serve them on. She also told my sister the service would start promptly at 2 and all guests needed to be present by then. When we got there for the shower there was another shower going on in the room we needed. That party did not clear out until about 2:30 and they did not start seating us until about 2:45. They had a tiny 10x15 room to try to accommodate my 24 guests. From the very beginning they should have let us know their facility was too small. They didn't have enough chairs so my sister went and asked for a couple more and the owner told her we asked for 22 chairs and we were only getting 22 chairs. She also told my sister we had to be out promptly at 4 because they had to set up for another party. Well their 'next party' happened to be a party my aunt was throwing and didn't start until 6pm. They apparently needed two hours to set up for a party of 11. There were two other young ladies on hand that day. One of them was extremely friendly and accommodating, the younger of the two was just as stuck up and snotty as the owner. I would not recommend this place for a gathering of more than a hand-full of people. I personally will not choose to host a gathering here ever again and will think very hard before I come back as a guest of any one.

    Tearoom response:

    We, like most establishment have had times that we failed to meet a customer's expectations. We have privately and publicly admitted to them and offered recompense and apology. After reviewing this event with staff, the only fact I can come up with is that the party did indeed start late. Rather than contest each complaint point for point we will disagree with this account and stand on our history of customer service as recorded in the reviews on this page. We do agree with the reviewer that it would be best to go our seperate ways regarding future business and wish her well at other venues.