The service is very good and the atmosphere is lovely and fresh. They have items for sale too so you can take teas you try there home. The prices are reasonable, the location is adorable, and the food is good. The homemade ginger limeade is awesome! I would definitely recommend it!
Charged an 18% gratuity for 2 person party when menu stated charge was for 5 persons or more--the manager did not acknowledge the mistake, but offered an evasive response. There was a separate charge for tea even though tea service was supposed to include tea. Manager was rude and belligerent when this was mentioned. Staff was in jeans and t-shirts. The interior looked run-down and shabby. We overheard other customers complaining about the service as well. Food was not fresh or homemade. It tasted fine but for $20 a plate, was really sparse. I wouldn't visit again. I would recommend getting tea elsewhere.