Both times I have been to this place one of the owners has yelled and cursed at one of the employees in my presence. The first time, I thought it was just an unfortunate rare occurrence. The second time I realized it must be a regular thing and brought it up with the young lady who took my order. She just smiled grimly at me and looked over her shoulder to see that she was not being watched and whispered, 'that's not unusual' then shrugged. I feel sorry for those who find themselves working there and can't imagine being a regular customer in that dreadful place. I suggest you go to the tao of tea when you're in portland.