Our party was there the weekend before Mothers Day...with reservations months in advance. They double booked us, thru no fault of our own, we compromised and made our reservation earlier---we are REPEAT CUSTOMERS---having been to a 'high tea' here before we had anticipated the food and tea for weeks. We were informed after waiting far too long...that they had changed their tea service to what I could call 'drop and run' not to mention you no long get to alternate teas. Once the food was dropped off, we had to go and find a server to get anything else we needed. We were definitely not the priority that day. Having been there before I really felt as though our being there was quite the inconvenience, and you chose a large party ($$) over your loyal customers. I also attempted to contact you several times the week leading up to the reservation, but you did not have the courtesy to return my emails nor my phone calls; I am sure because you didn't want to tell us about the 'drop and run' change in service or that our party wasn't that important to you. I have to say that I once loved your tea room, and I feel my family of 10 helped make you the #1 tea room in the state, but Cindy you did us wrong, and we will find another tea because of it.