I've visited this teahouse several times and had pleasant experiences. It's why I chose to host a bridal shower and invite family and friends, none of whom had been there before. We had reservations for 4PM (they do three seatings for groups). With two of our guests missing at 4:15, we were told that the kitchen CLOSED at 4 and should get our orders in. The service felt hurried and brusque. We tried to be cheerful and friendly, but felt rushed and unwelcome. They have 'unlimited' tea refills, but it wasn't offered. We left with boxes of food, feeling like we needed to get out so they could close. An automatic 18% gratuity was added, though we had a party of 6 and they state they add it for groups OVER 6 persons. I'm disappointed, as I've had good experiences here. It's a lovely place with good food and a great selection of tea. They usually allow you to take time and encourage you to relax. Unfortunately, when service really mattered for our special occasion, it was lacking. If 4PM is when their kitchen and restaurant close, they should reconsider their reservation policy. *There is no email address on their website for comments, so I posted this review.
Jennifer, i'm so sorry that you didn't enjoy your experience here this last Saturday. The automatic gratuity was included on your bill because your reservation was for 8 persons and we added leaves to the table and had food prepared for 8. At the time I requested that you place your order (4:20) you still expected at least one more person to join your party, and ordered a meal for them. It's unfortunate that two of your guests weren't able to come, but we had already done the extra work to accommodate them. We knew you were having some type of tea set, so had prepared some of the foods as well. <BR> We allow 2 hours for guests to use their table and our concern is that if your order doesn't come in to us in a timely manner, you won't have enough time to enjoy each course of your meal. We start the process of closing the kitchen at 4:00; once the order is in, we can begin putting away items that aren't needed.<BR> Our server did take several tea refills to your table; perhaps only a few folks heard her ask if you needed anything when she checked on you. <BR> I'm sorry you felt rushed. We fully expected you to be here until 6:00 or shortly after. The time stamp on the cash resgister shows you checked out at 5:48. <BR> Once again, we're all sorry that you were disappointed in the experience.
This is one of my favorite tearooms in WA. The atmosphere is cozy and it's surrounded by lovely shops. Their loose leaf tea is served brewed and ready to pour. I tried their Abbey Tea. It was delicious and a good value. There's only one problem: it's three hours away!