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Jessica   

User's reviews

  • Tea Upon Chatsworth

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    My mom had just come home from a 36 day cruise and I wanted to do something special with her. I called this tea house to make a reservation for two on a Sunday (when they only offer their special manu). Since I am on a medical diet, I am only allowed to have liquids, so I let her know that only my mom would be dining and I would just have a pot of tea. First she wanted to know 'what diet I was on' and then Joy decided that she could not accomodate my request because the weekends were when she recouperated her money. I thought...how stupid. If I would normally buy her $20 tea meal, and instead today I was only buying a $5 pot of tea, she was prepared to turn away a full paying customer and future business for a difference of $15??? How shallow. She finally saw my point and said 'Well, I guess I can accomodate you.' I said that it wouldn't be necessary. She knew I was angry. About 45 minutes later, she did call me back and apologize in a message (she gave me a bunch of excuses why she couldn't make the right decision...on the phone, customers waiting, etc). It was nice of her to call, but the damage was already done. This was a dietary accomodation just like asking for no peanuts (due to allergies) or not to prepare something with sugar (diabetic). I was throughly disappointed with her lack of compassion and ability to accomodate this very special need. Too bad for her tea house...since I am on liquids only, tea is one of the only things I can have! Tea houses are where I can take friends and not feel leftout of 'eating.' I would have probably been a recurring customer who would have made many referrals. Customer service is key in any business! So, this would not be the place for you if you have any special accomodations or want great customer service, this is probably not the right place to have tea. Lucky for me, I found this out without even visiting the tea house!