I have been a Townshend's groupie since the beginning. Bend has little to offer by way of fine teas and Townshend's provides a comfortable setting for all kinds of people to enjoy great teas and expand their palate. I know all the tea tenders, new and old, and I've never had reason to complain. Yes, the teahouse does get busy and sometimes you have to wait a while for your tea. But good tea takes time to prepare and this is not a reflection on the work ethic of the employees. If I know I'll be in a hurry I call ahead with my order, that way I know it will be ready when I get there. Townshend's - you know I love you and I always will. Thank you for being my teahouse.