This can be a great experience or a horrible one. It all depends on the owner and his mood at the time. It's a beautiful location and the food is great. Our few of our tea group members have had marvelous teas there. There are a few things you have to know: 1. Reservations are required and must be firm. Try to be very sure of what your party will be ordering ahead of time. 2. There is no flexibility. Late arrivals are frowned on. Even the possibility of a late arrival mentioned during reservations caused the owner to cancel our reservation and hang up on me. 3. No shows will be charged anyway so do not give your credit card information ahead of time and be prepared to be responsible for anyone who doesn't show. 4. Don't try to add anyone at the last minute. Groupon coupons may be difficult to redeem.
We loved the selection of teas and the quality of food and drink. The pastries were particularly nice. Service left something to desire. It took a long time to get tea to our table. I think it's the individual pots. I would rather share a large pot (or two) at the table than have to wait so long for all the individual pots. I was also a little put-off by the litany of reasons for potential fees that my credit card risked if any of my friends decided not to show or changed their mind about what they wanted for tea. (You have to make your menu selection in advance.) Although it's probably personal preference, I didn't like the idea of 'seating' times. Having to arrive at a certain hour, receiving slow service and then being rushed out (albeit nicely...with to go cups) took away from the experience. Overall, this was a very nice tea house with superior food/tea quality. With a few tweaks in the service concept it would be a nearly perfect experience.