I've been to Essencha several times in the last two years, although I live in Minneapolis. My most recent trip was in July 2008. It's a wonderful, wonderful spot. The server staff has been consistently courteous, the atmosphere serene and enjoyable, and the teas (and tea recommendations) fabulous. I have also ordered tea online from Essencha, and been happy with what arrived and how it was handled. I was searching for a tea house elsewhere and came across this website, and could not resist the urge to look up and see what was said about Essencha and add my own 2 cents. I truly do not see how the few negative comments on this list could be accurate - the fact that both seem to highlight 'high school age' servers suggests to me something odd about their reviews. Although I am not privileged to get to Essencha more often than a couple times of year, what I have seen of the place and from chatting with the owner, it simply isn't believable for such servers and indifference to have happened. Perhaps the reviewers mistakenly entered their reviews in the wrong place. Needless to say, I am looking forward to my next visit in December.