I have been going to this tea shop for decades and love it. It has always been cramped, cozy and sometimes a little crazy, but the food is A1+++++++. You will want to try their crumpets, but try their sandwiches, too. They are awesome! They make their own soup and vegetarian chili, and they are wonderful. They make their own bread but don't sell it (unless it is at the end of the day and they have some left over). The scone cake is a must try. Buy some of their crumpets, scone cake, or tea to take home. The owners, Gary and Nancy, get super busy, as do the people making these wonderful creations, but be patient--you'll be glad you waited!
This tea room has been around for over about 20 years and has changed hands many times. It's Asian in feeling but very down on its heels in decor. The new owners and their staff don't have the same enthusiasm that the place once had. Definitely not your English tea room! Teas are made with loose tea in an infuser, and care is given to warming the pot and steeping for the correct amount of time. Tea can be covered with a tea cozy. The last time I was there having a black tea, it was very weak, and the staff didn't seem concerned at all when I complained about the lack of tea in my tea. I just left it and walked out, leaving them nonchalant and chatting with each other and continuing their conversation. So much for customer service!