Tea map is certainly not a place where negative comments should lie. Considering the true divinity of a tea, BUT I could not help myself with this particular tea house. I was looking forward to a true relaxing and memorable experience. Unfortunately my guest and I did not. Expecting our arrival, as they should with reservations I was made to feel that I was certainly not welcome and unexpected. I have lived in Woodland Hills for more than 25 years and have visited many teas in and out of state; sadly this by far was the worst experience I have ever had! I’m almost thankful that I was not sat for an Afternoon Tea. I hope the owner reads this and takes into consideration that customer service is key when running a business regardless of the situation or region you are in.