I was very excited to discover a tea room in Woodland Hills, so I planned a visit with friends. Although the exterior made me a bit hesitant, I was pleasantly surprised by the warm and cozy interior. The owner was not that friendly and welcoming. The tearoom is a converted house, and I felt that we were 'intruding' because of her attitude. They have a nice selection of tea, and the food was plentiful (we had the royal tea). But, the experience that stayed with me the most was the poor and puzzling service. Our server kept asking if we were done with our course or if we wanted her to pack up the remaining food so we can move to the next course. It did not seem appropriate to rush customers at a tearoom. She also took our teapots to refill them or heat them, and forgot to bring it back for my friend. The oddest thing was, between courses, she brought out a not so discreet handheld broom with a small dustpan, and began sweeping our table. I understand this is done in fine restaurants, but normally it's done with a little popsicle stick, and done discreetly. Finally, when the dessert tray came out, she offered us no silverware or extra plates. We asked, but were told that they were just bite sized desserts. I felt uncomfortable popping these desserts in my mouth without any plate or fork! I wish I had a better experience so that I could say I found a lovely neighborhood tea room.