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User's reviews

  • A Dash of Panache


    I made reservations two weeks prior to our visit. I specifically told the young woman that I was a vegetarian. On the day, the young man preparing the food said no one had told him about the vegetarian meal and would have to re-make the sandwiches. Then came out and asked if I could just eat cucumber sandwiches. Also the cinnamon rolls were hard. There were only two tables dressed, the other three were bare and 8 chairs were crammed on the wall next to a table. I was just disappointed. Tea selection was nice.

    Tearoom response:

    Dear Nora, we recently found out that someone added us to this website and we discovered your review. We (owners) were not here that day but we were aware of the situation after interviewing with our associates who were. I have spoken with you on the phone in order to attempt to rectify the situation and I'm adding a response here so other readers are aware of our conversation.

    Our computerized reservation did have you listed as vegetarian but the associate who waited on you was not able to access that information when you arrived. Since we (owners) and the supervisor are all vegetarians ourselves, we completely understand your frustration. Because of your comments, we have had meetings with our associates and implemented a few policies like double-checking table dressings and room arrangement.

    The cinnamon rolls are usually very fresh and warm right out of the oven. The associate could not recall whether the rolls were baked too early or too long but our team will be much more aware of this possibility in the future. We thank you for your honest review and we hope to exceed your expectations on your next visit.