Of all the places I have been in the Seattle area to have tea, this is my least favorite. The shop is open to the Mall, and Factoria is not known for its ambiance. It felt tacky to me. On top of that, we arrived at lunch time and their menu was very time restricted and rigid. When we requested a single scone, we were informed we could only buy a plate. I ordered soup and they brought me the wrong kind and then informed me that they didn't have the soup they had originally told me they did. Anywhere else but here! (I like the Village Yarn and Tea shop).