I took my wife for what was billed as a deluxe high tea for Valentine's Day. I had to park a full block away on a very cold evening since parking is almost nonexistent. It was decorated cute and there was nice music to set a mood. I have taken my wife to tea rooms in the past for her birthday etc. so I thought I knew what to expect. I could not believe they limited the tea choices to three when my wife had informed me they had over a dozen on the regular menu. A tea shop that doesn't offer a selection of tea? We were never able to get the waitresse's attention to get a refill or to get any sugar. I borrowed some sweetener packets for my wife from another table. It was all very disorganized. The really bad part was my wife has to eat gluten free and she was assured when she made the reservation that it would be no problem. It was a big problem! They put the gluten foods and non gluten foods on the same plates! My wife had told them I would also eat gluten free if it would make it easier. It was very unclear what might be safe for her to eat and what would not. What should have been enjoyable was stressful and anxiety producing. The two deluxe items we paid extra for were only offered in a gluten version so my wife was unable to partake. She was looking forward to the gluten free scone for dessert to try the homemade jam and imported clotted cream but her scone came out of a bakery box with neither additions. I will not be going back and I do not recommend to anyone who inquires.
Hello Steve, Please accept my apology. I regret that you and your wife did not enjoy our Valentine's Tea. We are a very new business just being open a few months and it was our first public event and we weren't as organized as we thought we were. But I did want to let you know that the gluten free baked goods were purchased specifically for your wife from a local baker who has a specialty business of producing all gluten free items. We offer gluten free items daily for our guests and we hope to offer even more choices as our business grows. I would be glad to issue you a $25 gift card if the two of you would like to come in for lunch. There is parking on both sides of the street as well as along side the building and a small lot in the back. Please call ahead and we will do everything to accommodate you. Again I apologize. Dawn