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Tabitha   

User's reviews

  • The Roswell Teahouse

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    I made reservations for light afternoon tea for myself and a girlfriend on a Saturday afternoon just a couple of days ago. Service originally was prompt and polite and the food and tea was wonderful. However, when we paid the bill (40 dollars!) and the waitress brought back our change she pointedly (and snottily) showed us the total on the check and informed us that 'your tip was not included.' Lacking a polite way to inform her that I've had more polite service from McDonald's, I just nodded my head and left what change was left on the table. Like I was really going to tip after that. Then before my friend and I were even out the door, she looks at the money on the table and says to another waitress 'Is that all they left?' The food and tea were good, but part of the reason you go to a tea house is to feel pampered and I walked out the door feeling angry and insulted. If I want to have tea again, there are other places here to do so.

    Tearoom response:

    Dear Tabitha,

    I am so sorry you had a bad experience at the end of your visit to our teahouse. As the owner I will look into it what happened, but from what I understand is that some customers think that gratuity is included in our tea service and she just wanted to let you know it is not. It might have come over the wrong way, which I can totally understand.

    Since you said the food and tea were wonderful, which is the MOST important I would think, I hope you give us another chance, so we can make up for the whole tea experience.

    Thanks for your input,

    Carine Bourgeois (Owner/Chef)