I have been to the Hennepin and St Paul locations numerous times over the last few years. I have seen both places virtually void of clients and stacked to the walls. Either way, both places have provided consistently good service and quality product -- when I see a long line ahead of me, I see it as a chance to review the menu and design a new flavor combination to try. Hey, these drinks are made to order, customized to your specifications and served with a smile. Its a feel good place and TOTALLY worth the wait!