I was recently in Townshend's where an employee admitted they had written all the good reviews on this site. So, I thought I should share a real opinion. Granted, I have had my fair share of good experiences from this place but they are far a few these days. Once they got rid of their manager things have really gone down hill fast. The place is dirty! The employees don't seem to care anymore. What happened to our favorite tea place? If you want inconsistent tea, poor customer service, and an extremely long wait, this is the place for you.