There are two Lisa's Tea Treasures in our area. My friends and I will only go to the Pruneyard location. It is wonderful each and every time and that is due in large part to the exceptional customer service. The owner must love what she does because it shows in the quality of the experience she provides to her customers. The decor is beautifully decorated and we love the wide variety of merchandise she offers for sale. We have never had any problems but I know if we did it would be handled professionally and with courtesy. Kudos to you all and keep up the great work! You are a blessing to the community.
My friends and I love going to tea. In our area there are two Lisa's Tea Treasures - one in the Pruneyard and the other in Santana Row. I have been to the Santana Row location only once and will never return. The service is exceptionally poor. Our server did not check in regularly nor respond to the bell that is left on the table specifically to call for service. There was an error on our bill and when we called it to the attention of our server and the attendant at the register we were told that the owner had given us the wrong menu when she had seated up (the owner had gone home) and that it wasn't really their problem but they'd let the owner know. We weren't asking for a refund or an accomodation but there was no apology and no admission that they had made a mistake. When my friend explained that she had been there once previously and had experienced poor service then as well she was told that the Santana Row location serves a certain type of customer and if she's had better service at the Pruneyard then she should just go there. We assured her we would.