I have been to this tea room many time. after seeing the comment below about the extra help I decided to comment as well. I agree with the comment about great food, great teas, all the waitstaff is very friendly. however I have been there on several occasions and there is an older gentleman at the front. I asked for a table and he seemed to have no idea what's going and gave me a sneer attitude back when I said I had no reservation, and he looked at me like how dare I ask for a table with out a reservation. he was rude to a server that was trying to help him and ignoring other customers. I really like this place but if walked in and saw he was there I would not stay.