Brian E Boldt
User's reviews
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Miro Tea
My girlfriend and I have recently discovered Gongfu style tea, and we were VERY excited to run across this shop online. We called them to confirm that they did indeed serve tea in the Gongfu tradition. We mentioned that we ran across their website and were planning on driving out from Bothell to enjoy their tea late Friday night. Their website had indicated that they were open until midnight on Friday and Saturday. That would work perfect for us! We arrived Friday night just before 10pm, to find the chairs already turned over and that they were closing! We mentioned our situation: what the website had indicated, that we called in the day prior, and that we drove all the way out from Bothell just to enjoy their tea. They said, 'sorry,' we can only give you tea in a tea bag, and that we could not drink it in the shop! (And mind you it is like 9:55-10:05pm; their real closing time is 10pm.) That was bad enough, but the reason that I am compelled to write this review is because they TOLD ME THAT THEY KNEW ABOUT THE INCORRECT TIME ONLINE!!!!! They knew about it, and, I quote, 'Have not been able to find anyone to change it!' I asked what that meant (I mean it IS their website, right?), and they ignored me, kept cleaning up, and then looked up after a few seconds and asked if I wanted tea to go or not! We were both furious! It was like a world record for rudeness! Plus, when I called in they day before, I mentioned that I found them via their website and mentioned that I would be coming 'late.' Now, if they KNEW that their advertised times were wrong, and they were 'unable' to change them (again, what the heck does that mean, anyway?), would they not mention that to someone driving in from out of town!? Anyway, we will never step foot in there again, needless to say, especially, now that we have found 'Floating Tea Leaves.' They are a shop just around the corner that we noticed as we were leaving and I planed to come back the following day, alone. They are at 2213 NW Market St., #100. The owner, Shiuwen, is SO, SO, SO very kind, and she spent something like an hour teaching me Gongfu methods and sampling me tea, some of which she did not even charge me for! The difference is night and day.
Tearoom response:
Dear Brian,
Thank you for your comments and for visiting our store. We always value feedback from our customers. At Miro Tea, we are committed to the highest level of customer service.
We are sorry to hear about your disappointing experience and for your confusion about our store hours. Our web site clearly indicates the correct store hours (see: 'Visit Us' link at www.mirotea.com), and our employees may have alluded to the fact that we're currently in the process of re-vamping/updating our web site to support our rapidly growing business. During the summer months we extended our normal operating hours on Friday and Saturday evenings (where we stayed open until midnight), and this may have been the source of your confusion if you relied upon early reviews/postings. Our hours of operation are:
- MON-SAT: 8:00AM-10:00PM
- SUN: 8:00AM-8:00PM
We are pleased to see that you have developed an interest in Gongfu style tea service. At Miro Tea, we proudly offer Gongfu style tea service to our customers, and we are excited to let you (and others know) that in the coming months we plan to feature tea tastings that incorporate this time-honored tea experience.
The Miro Tea Team