After being seated, we waited for twenty minutes before anyone approached our table. We were ready to walk out. They waited on the other party in our room, but not us. We were ignored for twenty minutes. The food and the tea was good, but not the service.
Oh dear, we sincerely apologize that you had to wait for a server to get to your table. Giving excellent customer service is a priority at the Cottage. We would like the opportunity to give you the service you expect, therefore we invite you to visit us again and have tea on us. Please contact us to book a time that works for you and your guests.