We went there as a group of 10, for our Mother's Day tea. When we made the reservation 6 weeks ago, we had it reserved for 12 but things happen & 2 ladies couldn't show, we had to put down $100 deposit, unheard of with any tea house we have visited in years past, and were not told we didn't have a choice of food selection until we called a few days before hand. We did get a selection of tea, 2 pots per table! At past tea houses, each person got their own tea pot with their selection of tea. There was no warmer for the tea pot so the tea got cold before we finished our goodies. The tea selection is quite large but don't get a whole lot of choice of tea when you all have to agree at your table what you would like. We were treated quite rudely when it came time to pay, we noticed we were charged for 12 when only 10 ate AND they removed the table setting for 11 & 12 so they were aware that only 10 were in our party. We were told that we reserved for 12 so they served us for 12, no expections. Had we been aware of all of these things we would NOT have had our yearly Mother's Day tea at this tea house. The food was good, interesting but good. There was a lot to eat on the 3 tiered tray. We had to ask for more devonshire cream, jam & lemon curd, there wasn't enough for 4 people at each table. The serivce was mediocre at best, tea was not served in the traditional manner (it's not loose leaf tea but bagged!), the place is decorated very cute, and the gifts in the shop are quite expensive. There is a lot of room for improvement at this tea house, it could be a wonderful place for tea but some of their policies are ridiculous! I can understand being charged for 12 but having to put down a deposit & not getting our own choice of food selection is kinda crappy along with not getting your own pot of tea.