I also am a loyal customer of the Pickwick. I have never had anyone be rude there. I love the food and ambiance and most especially the service. I am so sorry that someone had a bad experience, because this place is awesome. I come here with my girlfriend at least every two weeks and we love it.
When Annie's is on..they are good. I have visited Annie's many times. The food is hit and miss. A real 'tearoom' would not use Bigelow teabags. There is a choice oif teabags, but no real brewed tea. I have had a tea there and the food was okay, but nothing great. Also, I ordered ice cream in the winter, once, and it was freezer burned or something...something was wrong. Service is VERY slow when I have been there. I see otehrs have liked it, I just can't figure out why it's never good when I go. My mom loves, however. She loves the 'Benton Street' and I think it probably is the best thing on their menu.