I visited 2 weeks ago - and had made a reservation well in advance. When I arrived, they made me feel as though they had no idea I was coming, and never acknowledged my reservation. I observed several other ladies who arrived and were made wait as well - at least 15 minutes standing at crowded door. They too had a reservation. Humm. After I was sat, the one I thought would be my server passed by me several times and entirely ignored I was there, finally, someone else came 'as a matter of factly', as if no one else wanted or could serve me. DID I MENTION - I HAD A RESERVATION? There was live music, granted, but the room is very crowded and not relaxed at all. I felt crammed and cornered and tea left at table for I to handle. I will say, however, that the scone service with a choice of jam was a welcomed sight. The peach ginger jam was superb. I only had tea and scones and on I went... I did not get the personable service I am used to and not sure I will return here. There are a few items here available for sale - teacups, tea, and scone mixes...