In the many times I've visited Infusion, I've yet consume food less than Excellent or tea less than Superb. These people actually know tea. In fact, I recently learned that the owners require tea training for all employees as well as financially endorse their traveling far to further their tea education. The owners are low-key, open to suggestion and keep a close watch on what customers want. Their menu even displays examples of employees' personal recipes. The atmosphere and attiture is inclusive and warm, though very well air conditioned. : ) Unlike another establishment in town that waves a desperate chartreuse flag to attract attention, Infusion has tastefully delivered the best service, selection and tea expertise since opening day. Thank you so much for existing!!!
Thanks for your kind words about Infusion. We are honored to be one of the independent, health-and-tea-centered establishments that are springing up all over town, and we pride ourselves on bringing highest-quality tea and organic veggie food to our guests. We appreciate your business.
I've given this place over five chances, for tea, beer and food, because I live in the neighborhood. The tea, which I’ve not yet liked, is also customer-steeped in the same plastic container I will not even use at home anymore. This goes for hot or iced tea. Also, I’ve yet to visit a place in Central Florida that serves tea of such a diminished quality of quantity. As far as the management of the business, I've seen a consistent trend of magnified lip service. They do an amazing job at marketing, updating their website and other things an excellent graphic designer should be doing, which makes sense as the owner as a degree in graphic design. However, their expertise in tea and customer service skills both made low priority on the list. This place is a grandiose idea with an emphasis outside good business. It continues to bother me that a place that has no idea how to sell tea comes into the picture claiming to have great veggie food and tea, when the Infusion has existed all along. Infusion, who does not have paint their establishment lime green and blow a bull horn everytime a free local publication votes them “Best of,” has been doing what Dandelion merely attempts to do only with precision and high quality business skills. Sorry, folks. I really want to like you, but I have come to see that the 'Communinitea' is a clique in which I cannot fit.
Dear Tea Lovers,
We stand behind the excellent quality of over 30 exquisite organic, loose leaf teas that we lovingly serve with filtered, energized water, including several locally blended herbal tesanes by Orenda Herbal. We are typically quite busy since the foodservice side of the cafe is much larger than a typical teahouse, which seems to be leaving some tea-lover's in search of a more intimate discussion about tea wanting more. In response to the reviews on this site, we are consciously evaluating our tea service & doing more to educate our hard-working staff about the many nuances of the different varieties of tea.
We've had to juggle a lot since we've gained such popularity so quickly (we are almost 6 months old), and we are trying to be careful about our growth so that quality and service are not diminished.
We encourage those of you who have not been in to please come have a free cup of tea (print out the coupon) and experience for yourself the happy & honest energy that exists at Dandelion. We welcome your feedback & if you experience anything less than fabulousness, please let me know during your visit & we will refund your money & will learn what we can do to improve our service at the same time.
If you would like to read reviews reflecting a different customer experience at Dandelion, I encourage you to check out this site http://www.happycow.net/reviews.php?id=6979
Thanks for taking the time to read this & giving our small mom & pop shop with eco-leanings (and business degree's!) a shot.
Sustainably & peacefully yours,
Julie & Chris, Owners