I have visited many tearooms in GA and around the south, this was not my best experience. I called last week to make reservations for my two sons (7,10), my mother, and myself. I pre-ordered the mad-hatter tea for the children. They post their menu online, and it was the same one they showed me when we arrived. However, I am disappointed to say that what came from the kitchen was in no way what was on the menu for the children's tea. I am normally the type to roll with things, but I was really upset. My 7 year old has special needs and eats a very restricted diet. Half the items that were on the childrens tea menu that I new he could eat were not included on our tray. He ended up eating two scones and had some hot chocolate. I had to take him to fast food after we left because he was still hungry. Everything tasted okay, but I just wished that the mad hatter tea included what it was suppose to. I went to a lot of trouble to scope out the tearoom and menu before hand for my son. I was really disappointed
I have lived in Roswell and Alpharetta for many years. I have been to BOTH locations for Mitties. Back in the day, the food and service were excellent. The atmosphere was great and it was the place to go. I am sad to say that it has gone completely down hill. I don't even suggest going there now with my girlfriends for lunch. The last time I went for my dear friends birthday, we waited for over an hour for our food on a weekday for a party of 4! We watched other people seated after us get served and leave before we ever saw a morsel! When we complained to our server she brought us out some complimentary crab bisque to tie us over. Then the manager came over and said she would have to charge us for the crab bisque because the waitress 'had no permission to give us free food.' They obviously have some serious issues with execution at this point. I don't know how they are still in business.