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User's reviews

  • A Dash of Panache


    I took my daughter to Dash of Panache today. We were really looking forward to it - we love tea rooms...had yet to try this one. We drove a half hour to get there. We arrived at 3:50 and we were told we couldn't be served because we didn't have reservations. The place was almost empty - only two small tables had patrons. I explained we just wanted tea and scones, but the gal said it wasn't a good time because some people with reservations were coming in soon, and they only had 3 people on staff. I have never been turned away from an empty restaurant with the excuse that it's just too busy. My daughter and I were so disappointed. So all I can say for this review is I will never go back there. Tea is meant to be a lovely experience, and the wait staff were just standing there, looking dismal, doing nothing, and they just had no intention of trying to accomodate us in any way.

    Tearoom response:

    I am confused by this entry. On 5/5 (Monday), our Cafe hours were 10a-2p (we shorten our hours on Mondays because Monday traffic is very light). Our team was scheduled to leave by 2:30p because we had no Tea Parlor reservations that day. Is it possible you got your date mixed up?

    Almost all tea parlors require advanced reservations. Our parlor requires reservations because we serve fresh-baked food. Often times we can accommodate walk-in traffic in our Tea Parlor if we have enough extra food/staff to handle it.

    So, let's assume you came in on a different date without calling ahead before driving 30 minutes... Because our team's mission is to serve people and to foster friendships, it's a big deal when we can't accommodate a walk-in. If our team was not extremely kind and empathetic in having to turn you away, I am very interested in getting a more accurate date/time from you so I can do some serious educating. In my experience with our associates, if they stated that they were unable to accommodate you because of a large group coming in later, I would believe that they truly were unable to serve you even if it looked like they were not very busy (large groups require a lot of advanced preparation). I am so sorry it frustrated you. I hope you will give us another chance to make a special day for you and your daughter (please make a reservation).