My mother took me to lunch at the tea room for my birthday...a rare chance for the two of us to spend time together alone. As always, the restaurant was beautifully decorated. We were seated quickly but were not asked for even a drink order for 20 minutes. That was OK - we had planned on taking our time. Lunch was delicious. However, about half way through our meal the owner came out from the kitchen. Normally, this would be a nice touch. However, she was so loud that my mother and I couldn't hear each other. She spent about 10 minutes at one table, where it appeared she knew someone.Then she moved to the next asking questions about other tea houses they have visited. This discussion also lasted 10 minutes or more and while I glanced back several times, she did not appear to notice. She finally left the room once dessert was served. I'm suprised that she obviously goes to a lot of effort to create a particular atmosphere and then is completely unaware that she ruined it. Very dissapointing.
If you waited 20 minutes for a beverage then that is NOT OK. We have 1 experienced server at this time and are in the process of training others now. I can understand how this mistake would lead you to pay special attention to all other details of your visit. Since this restaurant is located in a home, it is very easy to overhear other nearby conversations. I am not able to go out on the dining floor often so I remember this incident. The ladies that were talking about other tearooms engaged me into their conversation which then lead to my questions about their tearoom visits. During our conversation one of those ladies motioned to me that she had a slight hearing problem by pointing to her ear....I am very sorry that I interrupted your special time with your mother. If you decide to bring your mother again, you can ask to be seated in the back room where there is a little more privacy.
Attended the Christmas Tree Lighting and Santa arrival Saturday night...it was very nice. I've been wanting to check out this place. After seeing how nice it was I decided to try it for lunch. Oh my goodness, it was yummy. The scones, soup and sandwiches were simply delicious and the service was so friendly. I will be back and if you're looking to give yourself and friends a special treat, make reservations and visit this tearoom for lunch. Wonderful!